AI Support
Cosmic Byte AI Support — Instant Help, 24/7
Stuck on setup, drift, pairing, software downloads, or warranty? Our AI assistant knows every Cosmic Byte product manual inside-out and answers in seconds — in English, Hindi, or Hinglish.
Start Chat with AI Support → or read FAQ firstWhy use AI Support?
Instant answers
No waiting in queue, no email back-and-forth. Type your question, get a real answer in seconds.
Trained on official manuals
Answers come straight from Cosmic Byte's product documentation — accurate specs, exact button combos, real troubleshooting steps.
24/7 and free
Available around the clock. No login, no subscription, no email collected. Just open and ask.
What can I get help with?
Setup & pairing — connecting controllers via Bluetooth, 2.4GHz, or wired modes.
Troubleshooting — joystick drift, mouse cursor lag, keyboard LEDs, vibration not working.
Software & drivers — where to download, which versions support which models.
Warranty & claims — what's covered, what's not, how to start an RMA.
Specifications — polling rates, DPI ranges, switch types, battery life.
Compatibility — PC, Android, iOS, console, Steam — what works where.
Macros & mapping — turbo, auto-fire, button remap, gyro setup.
Product recommendations — which Cosmic Byte product fits your budget and use case.
Supported products
The AI assistant has the full official manual for every product Cosmic Byte makes. A representative sample:
- 🎮 Gaming Controllers Lumora, Stellaris, Drakon, Ares Pro, Ares, Nexus, Blitz Tri-Mode, Blitz Wireless, Eclipse, Starforge, Quantum, Stratos Xenon.
- 🖱️ Gaming Mice Velox, Helios, Atlas, Aether, Umbra, Firestorm, Ignis, Raptor.
- ⌨️ Mechanical Keyboards Phantom TKL, Phantom TKL Wired, Pandora, Vanth, Artemis, Artemis Wireless, Firefly TKL, Trinity, Astra.
- 🎧 Gaming Headsets CryoCore (7.1 USB), Proteus (USB + 3.5mm).
- 🎵 Wireless Earbuds CosmoBuds X220.
- 🧊 Accessories & Combos Cyclone RGB cooling pad, Dragonfly keyboard + mouse combo.
How it works
- Pick your product from the dropdown. The AI loads that product's manual into context so answers are specific to your model.
- Type your question in plain English, Hindi, or Hinglish. Attach a photo if it helps (e.g. a label, a wiring photo, a damaged part).
- Get your answer — instantly, with the exact steps, button combinations, or links you need.
Frequently asked questions
Is Cosmic Byte AI Support free?
Yes, completely free. No login, no subscription, no email required. Just open the chat and ask.
Which products does the AI support cover?
Every Cosmic Byte gaming product — controllers (Lumora, Stellaris, Drakon, Ares Pro, Blitz Tri-Mode, Eclipse, Starforge, and more), mice (Velox, Helios, Atlas, Aether, Umbra, Firestorm, Ignis, Raptor), mechanical keyboards (Phantom TKL, Pandora, Vanth, Artemis, Firefly TKL, Trinity, Astra), gaming headsets (CryoCore, Proteus), wireless earbuds (CosmoBuds X220), and accessories (Cyclone RGB cooling pad, Dragonfly combo). The AI is trained on the official product manual for each.
Can I get help in Hindi or Hinglish?
Yes. The assistant understands and responds in English, Hindi, and Hinglish. Ask in whichever feels natural — it will match your language.
How accurate are the answers?
The assistant is trained directly on Cosmic Byte's official product manuals, so technical answers — specs, button combinations, troubleshooting steps — are highly reliable. For warranty processing or order-specific issues, the AI will direct you to the human support team.
What if the AI cannot help me?
For warranty claims, RMA processing, or anything that needs human handling, the AI will guide you to email cc@thecosmicbyte.com or call +91 7351615161 (Mon–Sat, 10am–6pm IST).
Does the AI remember my previous conversations?
Yes, on the same browser. If you return within 7 days your previous chat will reload so you can continue where you left off. You can clear history at any time. Image attachments are not saved across sessions.
Can the AI recommend the right product for me?
Yes. Tell the AI your budget, use case (FPS, racing, casual, productivity), and feature priorities, and it will suggest the right Cosmic Byte product — controller, mouse, or keyboard — for your needs.
Ready when you are
Open the AI assistant and get an answer in seconds.
Open Cosmic Byte AI Support →Or email human support
