Cosmic Byte Warranty Policy & Procedure

1. Coverage

Cosmic Byte warrants to the original purchaser that Cosmic Byte hardware products shall be free from defects in material and workmanship for the warranty duration printed on the product packaging or listed under the product’s specifications page at www.thecosmicbyte.com, calculated from the date of the original tax invoice.

Unless otherwise specified on the product:

Main product: 1 year from the date of invoice.
Bundled accessories (cables, USB receivers, charging adapters, etc.): 6 months from the date of invoice.
Battery (where applicable): see Section 7.

This warranty applies only to products purchased in India from Cosmic Byte or its authorised retailers (see Section 11).

2. How warranty service works

Cosmic Byte operates a centralised service model. We no longer operate walk-in service centres in cities. All service is handled from our central facility to ensure consistent quality, faster diagnosis, and full accountability.

Step 1 — Raise a ticket

Choose any of:

AI Support (fastest, 24×7): ai.thecosmicbyte.com
Customer Support Portal: support.thecosmicbyte.com
Email: cc@thecosmicbyte.com
Phone: +91 73516 15161 (Mon–Sat, 10:00–18:00, excluding national and public holidays)

Please share: (i) a copy of your tax invoice, (ii) photographs of the product from all angles, and (iii) a short video demonstrating the issue.

Step 2 — Initial troubleshooting

Our team will acknowledge your ticket within 24 working hours and may suggest steps that resolve common issues without a return.

Step 3 — Pickup scheduled

If service is required, we arrange a free, insured courier pickup from your address within 2 working days of confirmation. You will receive an Whatsapp message and email with the pickup date and tracking link.

Step 4 — Centralised inspection and service

On receipt at our facility, the product is tested. Based on findings, we will repair, replace, or — if neither is possible — offer store credit or a refund per Sections 5 and 6.

Step 5 — Return shipment

The repaired or replacement unit is shipped back to your address, insured, with a tracking link shared by SMS and email.

Step 6 — Confirmation

You have 48 hours from delivery to report any functional issue with the returned unit. On request, we will share an unboxing video of the replacement before dispatch.

Total turnaround: typically 7 to 14 working days from pickup, depending on courier transit time and parts availability. If service will exceed 14 working days, we will notify you with the reason and a revised timeline.

If a courier pickup is not available at your pin code, we will instruct you on self-shipment to our facility and reimburse reasonable courier charges (up to ₹500) on production of the receipt.

3. What you must provide

To process a warranty claim we require:

Proof of purchase — a GST-compliant tax invoice from Cosmic Byte or an authorised retailer (see Section 11) showing product description, model name, model number, serial number, and price.
Personal contact details — name, pickup address, mobile number, and email. These are processed in accordance with Section 12 (Privacy).
The product with all original accessories — for combo products (e.g., keyboard-and-mouse sets), both items must be returned together unless stated otherwise by the support team to you.

Missing invoice or missing serial-number information may prevent us from honouring the warranty.

Packing for pickup: Use the original box if available. If not, use any sturdy box with bubble wrap or soft padding on all sides. Include a printed copy of your ticket reference inside the box.

4. DOA (Dead-on-Arrival) policy

A product is treated as DOA if it is functionally defective at first use. The window to report DOA is 10 days from the date of invoice.

For retail customers: Raise a ticket through any channel listed in Section 2. We will arrange free pickup and ship a replacement unit (or, if unavailable, process a refund) on priority.

For sales partners / retailers: Submit the DOA unit with original packaging, all original accessories, and the original purchase invoice through your distributor. Cosmic Byte will replace with a new unit in original packaging carrying the partner’s import label, or process a refund based on the purchase invoice value if stock is unavailable.

5. Replacement, repair, and store credit

If your product is determined to be faulty:

Repair is offered where the defect is repairable and parts are available.
Replacement is offered with a new or refurbished unit of equivalent or better functional specification, at Cosmic Byte’s discretion. The customer’s stated preference (repair, replacement, or refund) will be considered and accommodated where operationally possible.
Discontinued products will be replaced with the same unit if stock exists; otherwise with an equivalent or better unit of saqme model, or by store credit (Section 6).
A repaired or replacement unit carries warranty for the remainder of the original warranty period, or 90 days from the date of replacement, whichever is longer. This 90-day floor protects customers who receive a replacement very late in the original warranty.
Defective parts removed during service become the property of Cosmic Byte and are disposed of in accordance with the E-Waste (Management) Rules, 2022.
No additional GST is payable by the customer on a warranty replacement, as it is not a separate sale.
Non-defective products will be returned to the customer with a written assessment (“Rejection Sheet”), free of charge.

6. Refund and store credit

Where Cosmic Byte cannot repair or replace a product within a reasonable time due to unavailability of stock or parts, the customer may choose between store credit or a cash refund.

Store credit

Issued at full invoice value.
Valid for 6 months from issue.
Usable on www.thecosmicbyte.com.
Not transferable; cannot be exchanged for cash.
A product purchased using store credit is warranted for the remainder of the original product’s warranty period,

Cash refund

Refunds are calculated on the verified invoice value, with the following depreciation schedule based on days elapsed from invoice date to ticket creation date:

Period since invoice	Refund as % of invoice value
0 – 30 days	100%
31 – 180 days	75%
181 – 365 days	50%
366 days until end of warranty (for products with greater than 1 year warranty)	25% (minimum residual value)

Refunds are processed to the original payment method or by NEFT to a verified bank account in the customer’s name, within 10 working days of the customer accepting the refund offer.

7. Battery warranty

For products containing a battery, manufacturing defects in the battery (such as cell failure, swelling, or inability to hold any charge) are covered for the same warranty period as the main product, subject to the conditions below.

Not covered:

Gradual reduction in capacity that occurs naturally with age and use.
Damage from accidents, misuse, contamination, or external causes.
Damage from improper charging behaviour, third-party chargers not meeting specification, or use outside the operating conditions in the user manual.

Battery life expectancy varies with product configuration, applications used, power management settings, and charging habits.

8. What is not covered

This warranty does not cover damage or failure caused by:

Absence of valid proof of purchase — a tax-compliant invoice from Cosmic Byte or an authorised retailer (Section 11) is required.
Physical damage — drops, impacts, crushing, cracked screens, bent connectors, or visible external damage inconsistent with normal use.
Liquid or moisture damage — including rain, spills, and immersion.
Pest damage — rodents, insects, or other living things.
Power-related damage — voltage events outside the equipment’s rated input range as specified in the user manual, including but not limited to lightning surges and sustained over- or under-voltage.
Unauthorised repair — any attempt to open, modify, or repair the product by personnel not authorised by Cosmic Byte.
Defaced serial number — products where the serial number is removed, altered, or unreadable.
Misuse — use of the product contrary to instructions in the user manual, or for purposes for which it was not designed.
Normal wear and tear — including cosmetic wear, fading, and aging of materials.
Force majeure events — acts of God, fire, flood, earthquake, war, civil disturbance, or government action.
Damage during transit not arranged by Cosmic Byte — i.e., where the customer self-arranges courier despite Cosmic Byte’s free pickup being available. Damage during pickup or return shipment arranged by Cosmic Byte is Cosmic Byte’s responsibility.
Compatibility issues with non-original software or firmware — installation of unsupported, modified, or pirated software/firmware on audio, video, or computing peripherals where this directly causes the failure.

The warranty automatically expires at the end of the warranty period stated on the product packaging, regardless of whether the product was in active use during that period.

9. What this warranty does and does not limit

This warranty is in addition to, and does not in any way limit or exclude, the rights available to consumers under the Consumer Protection Act, 2019, the Sale of Goods Act, 1930, or any other applicable law. Nothing in this policy should be read as taking away a statutory right.

Cosmic Byte’s maximum liability under this warranty is limited to the invoice value of the product or its current market price, whichever is lower.

10. Authorised retailers (warranty-honoured channels)

Warranty is honoured on products purchased from:

Cosmic Byte’s own website: www.thecosmicbyte.com
Cosmic Byte’s authorised offline distributors and retailers confirm seller authorised status by reaching us at cc@thecosmicbyte.com)
Amazon: Clicktech Retail Private Limited
Flipkart: KM Enterprises (all dates); Retail Net, Cotseca, and SV Peripheral (invoices dated on or after 15 January 2026)

The current list of authorised retailers is published and kept up-to-date at www.thecosmicbyte.com. Customers are encouraged to verify the seller before purchase.

Bought from a seller not listed above? Email cc@thecosmicbyte.com with your invoice and product serial number. We will share confirmation if seller is authorized to return product back to the seller.

Invoices issued by quick-commerce platforms (e.g., Blinkit, Zepto) are honoured only where the underlying seller is one of the authorised retailers listed above.

11. Privacy and data protection

To process a warranty claim, Cosmic Byte collects and processes personal data including the customer’s name, address, mobile number, email address, invoice details, and product serial number, in accordance with the Digital Personal Data Protection Act, 2023.

This data is used solely for the purposes of: warranty validation, logistics, communication regarding the claim, statutory record-keeping, and fraud prevention. It is retained for the duration required by applicable law and tax regulations.

For questions about your personal data, to exercise your rights of access, correction, or erasure, or to lodge a privacy concern, please contact our Grievance Officer (Section 12).

For full details, see our Privacy Policy at www.thecosmicbyte.com.

12. Escalation matrix

If you are not satisfied with the handling of your claim, please escalate as follows. Each level commits to acknowledging within the timeframe stated.

Level	Contact	Acknowledgement SLA
L1 — Customer Support	cc@thecosmicbyte.com / +91 73516 15161	24 working hours
L2 — Grievance Officer	grievance@thecosmicbyte.com	72 working hours

External recourse, exercisable at any time and not in substitution of any other right:

National Consumer Helpline: 1915 or consumerhelpline.gov.in
Consumer Disputes Redressal Commission at the District / State / National level under the Consumer Protection Act, 2019.

13. Legal terms

Governing law. This warranty is issued at Pune and is governed by the laws of India.

Jurisdiction. Subject to the consumer’s statutory rights under the Consumer Protection Act, 2019 (which permit a consumer to file at the place of purchase, place of residence, place of work, or where the cause of action arose), all other disputes shall be subject to the jurisdiction of the courts at Pune.

Severability. If any provision of this warranty is found to be unenforceable by a court or consumer commission of competent jurisdiction, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force.

Entire agreement. This document, together with the product packaging, the user manual, and the Cosmic Byte Privacy Policy, constitutes the entire warranty agreement between Cosmic Byte and the customer in respect of the product.

Amendment. Cosmic Byte may amend this policy from time to time.

14. Definitions

CBASC — Cosmic Byte Authorised Service Centre. (Retained for reference to legacy claims; the centralised service model in Section 2 is now in effect.)
DOA — Dead on Arrival; a product functionally defective on first use, reported within 10 days of invoice.
Force majeure event — an event beyond the reasonable control of either party, including natural disasters, fire, flood, earthquake, war, civil disturbance, pandemic-related restrictions, or government action.
Working day — Monday to Saturday, excluding national and public holidays observed by Cosmic Byte.

Contact summary

Channel	Address
AI Support (24×7)	ai.thecosmicbyte.com
Support Portal	support.thecosmicbyte.com
Email	cc@thecosmicbyte.com
Phone	+91 73516 15161 (Mon–Sat, 10:00–18:00)
Website	www.thecosmicbyte.com

Warranty Claim Policy & Procedure